Once we finalize the product parameters and detail demand, we'll create a proforma invoice for your review and confirmation. Upon receipt of your advance payment (deposit), we'll promptly arrange production and delivery. If you have your own shipping forwarder, we'll utilize your preferred service. Alternatively, if you don't have a designated forwarder, we can ship the goods through our trusted shipping company, offering competitive freight costs.

We offer two solutions for shipping:

Solution A: HOLIGHT manages the entire shipping process. Clients only need to receive the cargo locally or await delivery at their office. We provide two shipping methods—by sea or by air (Express courier such as FedEx, DHL, UPS, TNT, EMS). We can ship according to your express account or use our agent company, ensuring delivery within approximately four days.

Solution B: Clients can designate a logistics company for shipping. HOLIGHT follows the company's instructions and completes the shipping accordingly.

We accept payment through T/T in advance, Western Union, and PayPal. Additionally, for long-term cooperation clients, we're open to providing special credit terms.

Absolutely, we often assist clients in procuring various fiber optic-related products. We have a comprehensive supply chain assessment system that enables us to select high-quality, cost-effective products, what’s more, bundling all products for shipping helps optimize transportation costs and communication time for our clients.

To improve website speed, we've only uploaded images of our more popular products. For more information about our products, please visit our alternate website: www.holightoptic.com. Alternatively, you can contact our sales team and specify your production requirements. Typically, unless restricted by raw materials, we can accommodate almost any customized request for fiber optic products.

Upon receiving feedback about any quality concerns, we promptly engage with the customer to understand the specific issues. Subsequently, we escalate the matter to our production supervisors for immediate investigation. If the problem is confirmed to be a result of our manufacturing error, we swiftly arrange for re-production and cover the shipping costs to expedite delivery to the customer within 3-5 days (for the standard items). Simultaneously, our production department conducts meetings to identify the root cause of the issue and devise preventive measures. A detailed summary report is generated and distributed across production lines to prevent the recurrence of similar problems.

If you have a few minutes to spare, we'd encourage you to take a look at our Facebook, LinkedIn, Twitter, YouTube, Pinterest, and our blog posts on our official website(www.holightoptic.com and ftthfiberoptic.com). When you explore the product information, blog posts, and production videos we've uploaded, it'll provide you with an initial understanding of our company. Additionally, we have four other official websites: www.holightoptic.com, ftthfiberoptic.com, www.6gfiber.com, and www.fiberpatchcable.com. Despite the low unit price of our fiber optic products, we dedicate considerable time and effort to impart valuable information to our clients through our expertise. Our aim is to foster trust by delivering genuine value rather than pursuing short-term gains through deception. Since our inception, our company has upheld the business philosophy of 'Honesty, Belief, and Righteousness,' which remains integral to our operations.